Typically, your organization’s logo is a must-have on promotional items.
Other frequently added details include your contact information, website URL, tagline, inspirational messages, and social media handles.

Most items on our website are usually dispatched within 10-14 business days. However, products sourced from overseas may require longer lead times. If you're uncertain about the production time for a specific item, feel free to reach out to our sales team for clarification.

Definitely! We offer a selection of products with 3-day and 24-hour production options. Thanks to our strong relationships with suppliers, we can usually expedite orders when necessary. Keep in mind that some suppliers may apply a surcharge for this faster service.

The size of your logo can vary based on the product's design and the type of decoration you choose.
Although there are certain limitations on how large we can print, we always strive to to maximize the logo size within the available print area.
The print size is determined by the designated print area shown in the product's line drawing.

Certainly! We can provide a sample to help you make an informed decision.
However, we prefer to provide a quote beforehand to ensure you are aware of the pricing should you decide to place an order after reviewing the sample.

Yes, we can provide a printed sample, although it's generally not necessary. As part of our approval process, you'll first receive a digital mock-up of your logo on the product. Most clients find this sufficient. If you prefer a physical sample, please note there are additional costs involved, including setup, product, and branding fees. These costs can vary depending on the product and tend to be higher for single samples as the factories are geared for large orders, so doing a one-off sample is costly. However, it can be arranged if needed.

Ordering with Promotions247 is easy and follows these four steps:

Request a quote or place your order online, or give us a call at 1300 22 47 48.

Send us your logo or artwork, and we'll prepare a proof for you to approve.

After you approve the proof, we'll start production.

Your products will be customized and delivered to your address by a trusted carrier.

To get a written quote, simply visit the product page and click on “Request Quote.” Fill out the form, and we’ll provide you with a written quote within 24 hours at the most.

Just request a quote, and our Inside Sales rep will contact you to arrange the order.

Most of our products have minimum order requirements set by our suppliers. However, in some cases, we may be able to accommodate smaller quantities. Please reach out to us, and we’ll check if we can meet your needs.

Our business operates primarily online to keep costs down and offer the most competitive prices. As a result, we don’t have sales reps visiting clients. However, we handle all inquiries and support via phone or email. With our extensive experience, we’re well-equipped to address any requests you may have.

In the branded merchandise industry, an indent order, also known as a custom factory order or factory direct order, involves having your products produced in an overseas factory and shipped directly to you.

These orders provide more customization options and are generally more cost-efficient due to economies of scale, though they do come with longer production times.

We ship to all locations within mainland Australia and Tasmania. For islands that we cannot ship to directly, we can deliver to a forwarder on the mainland.

Yes, we can arrange for split deliveries to different locations for most products. However, please note that this will be more costly than delivering to a single address.

We also offer the option for multiple individual location deliveries. Reach out to us for more details on this service.

We select the most cost-effective courier based on where the products are coming from.

Typically, we use TNT, DHL, or Startrack for delivering most of our products.

We operate multiple factories and warehouses across Australia. Depending on the items you order, they may be sourced from different locations. Consequently, they will be shipped separately and may arrive on different days.

Yes, depending on the product. Please discuss this with your representative to confirm.

Yes, we store your logo to streamline future orders. This way, whenever you place a new order, we have everything ready, speeding up the process and making it more convenient for you.

Absolutely. Our team of talented graphic designers can work their magic to make your logo look amazing.

Just reach out to us and share your vision for the final product.

Yes, it can. For some products, a single-color print is more cost-effective, and multi-color printing may not always be possible.

Simply send us your logo, and we’ll take care of the rest.

To ensure you're completely satisfied before production begins, we provide a Virtual Proof with every order. This proof shows the exact color, placement, and size of your logo placed on the product.

Setup charges are the fees for getting the printing equipment ready, including things like dyes, screens, prints and moulds, as well as the initial setup time. Usually, it's $75 for the first order and $55 for any repeat orders.

A vector file format is a type of graphic design file that we need to ensure your logo can be resized accurately and clearly for application on the product you want.

We need your artwork to be submitted in a vector file format, such as .eps, .ai, or a high-resolution PDF.

In printing, a base refers to an undercoat applied beneath your screen print. This base layer helps ensure that your screen print appears vibrant and true to color. A base print is necessary for screen printing on colored garments but is not needed for white garments.

Pad Print

Pad Print uses ink and is priced based on the number of colors in your design. Each color requires a separate plate (similar to a stencil). Fewer colors mean fewer plates and a lower cost. This method is commonly used for small, non-flat items like golf balls, mugs, or pens.

Advantages:

Ideal for curved or uneven surfaces

Branding can be in any solid color

Clean, crisp edges

Metallic gold and silver inks available

Close PMS (Pantone) matches possible

Limitations:

Setup charge applies for each color

Cannot print variable data

Not suitable for photos

Limited branding area, especially on curved surfaces

Minor distortion on uneven surfaces

Inks require overnight curing, extending lead time

Laser Engrave

Laser Engraving etches the surface of metal products, exposing the inner layer. Sometimes the surface colour is a different colour to the inner metal that becomes exposed when etched. Your branding will show in the colour of the inner metal.

Advantages:

Permanent branding

Suitable for curved or uneven surfaces

Products can be shipped immediately after engraving

Enhances the perceived value due to professional finish

Limitations:

Limited branding area, especially on curved surfaces Fine details may be lost on smaller items like pens Branding color depends on the inner material of the product

Screen Print/Rotary

Screen Print Screen Print uses ink and is priced by the number of colors in your design. Each color requires a separate screen (similar to a stencil). Fewer colors mean fewer screens and a lower cost. Ideal for large designs with a single color.

Advantages:

Branding in any solid color

Large print area

Clean, crisp edges

Ideal for large solid color areas

Metallic gold and silver inks available

Close PMS (Pantone) matches possible

Limitations:

Setup charge applies for each color Cannot print variable data Not suitable for photos

Digital Transfers

Digital Transfers are printed onto durable vinyl and heat pressed onto the product, giving a sticker-like finish.

Advantages:

Unlimited colors or gradients

Clear branding reproduction on textured fabrics

Can print photos

Durable, won’t crack or fade

Limitations:

Cannot produce metallic colors Thin, clear glue line or border may be visible around branding Direct digital print involves the transfer of ink directly from the print heads of an inkjet machine to the product.

Advantages:

Suitable for curved surfaces

Instant drying, allowing immediate shipping

Unlimited colors or gradients

Limitations:

Cannot produce metallic colors such as metallic gold or silver

Limited branding area, particularly on curved surfaces

Branding may appear grainy

Sublimation

Sublimation print uses heat to enable certain white products to be branded in full colour, with a special dye that absorbs into the top layer of the product, making the branding look part of the product.

Advantages:

Large branding area, can extend edge to edge on some products

Can print photos

Unlimited colors or gradients

Limitations:

Only for specially coated white products

Cannot produce metallic colors such as metallic gold or silver

When printing large images some minor imperfections may appear in large images or around edges

Yes, you can order unbranded products as long as you meet the minimum order quantity requirements.

What works for one brand may not necessarily be suitable for another. When selecting promotional products, it's essential to consider the perspective of your target audience.
Think about what they value and what interests them. A great promotional product is often practical, offers good value, represents your brand well, and is something that is frequently seen. Contact us today to speak directly with an expert who can provide effective suggestions for your situation.

Yes, we are dedicated to supporting the community and provide discounts to charities and non-profit organizations. Share your details with us, and we’ll help however we can.

You can settle your payment for promotional merchandise through EFT, Visa, Mastercard, or American Express. Please note that surcharges apply.

No, all prices shown on our website and in our quotes are excluding GST, which will be mentioned on the page. We present our prices this way because many of our clients are able to reclaim GST and prefer to see the pre-GST amount.